Determining Influencer Compensation Based on Engagement Metrics in Customer Recovery Campaigns

Authors

  • Irfandi Muhammadiyah University of Makassar

DOI:

https://doi.org/10.56209/jommerce.v3i2.126

Keywords:

Influencer Compensation, Engagement Metrics, Customer Recovery Campaigns, Quantitative Analysis, Marketing Models

Abstract

This have a look at focuses on influencer reimbursement and Likes, Comments, Shares, and Views attached to purchaser recuperation campaigns. Addressing the research problem, the study adopts a quantitative research strategy, and it collects descriptive and inferential data and explores the correlations and relationships between the variables with the help of correlation, regression, analysis of variance  and analysis of covariance  that affect compensation. It also observes that a higher level of engagement such as Likes, and Views is highly associated with longer reimbursement. The look at addresses some of the voids in current literature by employing imparting a detailed account on character and combination consequences of engagement metrics on compensation. The investigation of this examine supplies invaluable findings to fashion additional efficient compensation methods in influencer promoting, the requirement for a various approach to evaluate influencer effectiveness.

References

Adorno, T. W. (2021). The meaning of working through the past. In Remembering the Holocaust in Germany, Austria, Italy and Israel (pp. 157-169). Brill. https://doi.org/10.1163/9789004462236_013

Allen, C. T., Fournier, S., & Miller, F. (2018). Brands and their meaning makers. In Handbook of consumer psychology (pp. 773-814). Routledge. https://doi.org/10.4324/9780203809570

Babin, B. J., & Harris, E. G. (2023). CB Consumer behaviour. Cengage Canada.

Begkos, C., & Antonopoulou, K. (2020). Measuring the unknown: Evaluative practices and performance indicators for digital platforms. Accounting, Auditing & Accountability Journal, 33(3), 588-619. https://doi.org/10.1108/AAAJ-04-2019-3977

Bucklin, B. R., Li, A., Rodriguez, M. M., Johnson, D. A., & Eagle, L. M. (2022). Pay-for-performance: Behavior-based recommendations from research and practice. Journal of Organizational Behavior Management, 42(4), 309-335. https://doi.org/10.1080/01608061.2022.2047868

Cheng, Z., Plangger, K., Cai, F., Campbell, C. L., & Pitt, L. (2023). Charting value creation strategies B2B salespeople use throughout the sales process: learning from social media influencers. European Journal of Marketing, 57(3), 718-744. https://doi.org/10.1108/EJM-11-2021-0922

Cisternino, D., Corchia, L., Luca, V. D., Gatto, C., Liaci, S., Scrivano, L., ... & De Paolis, L. T. (2021). Augmented reality applications to support the promotion of cultural heritage: the case of the basilica of saint catherine of alexandria in Galatina. Journal on Computing and Cultural Heritage (JOCCH), 14(4), 1-30. https://doi.org/10.1145/3460657

Dhanesh, G. S., & Duthler, G. (2019). Relationship management through social media influencers: Effects of followers’ awareness of paid endorsement. Public relations review, 45(3), 101765. https://doi.org/10.1016/j.pubrev.2019.03.002

Disch, J. (2022). Influencer marketing campaigns decoded (Doctoral dissertation). https://doi.org/10.17869/enu.2022.3055212

Enke, N., & Borchers, N. S. (2021). Social media influencers in strategic communication: A conceptual framework for strategic social media influencer communication. In Social media influencers in strategic communication (pp. 7-23). Routledge. https://doi.org/10.4324/9781003181286

Farooqui, M. (2023). The benefits of marketing analytics and challenges. In Handbook of big data research methods (pp. 52-71). Edward Elgar Publishing. https://doi.org/10.4337/9781800888555.00008

Fehrer, J. A., Woratschek, H., Germelmann, C. C., & Brodie, R. J. (2018). Dynamics and drivers of customer engagement: within the dyad and beyond. Journal of Service Management, 29(3), 443-467. https://doi.org/10.1108/JOSM-08-2016-0236

Fiano, F., Mueller, J., Paoloni, N., Farina Briamonte, M., & Magni, D. (2022). Evaluating fashion retailers' intellectual capital: key money as a part of customer capital. Journal of Intellectual Capital, 23(2), 173-194. https://doi.org/10.1108/JIC-12-2019-0287

Fink, T., & Fink, T. (2021). Empirical Validation of Drivers of User Engagement in Influencer Branding. Drivers of User Engagement in Influencer Branding: An Empirical Analysis of Brand-Related User-Generated Content on Instagram, 103-148. https://doi.org/10.1007/978-3-658-34651-5_3

Garaus, M., & Treiblmaier, H. (2021). The influence of blockchain-based food traceability on retailer choice: The mediating role of trust. Food control, 129, 108082. https://doi.org/10.1016/j.foodcont.2021.108082

Haenlein, M., Anadol, E., Farnsworth, T., Hugo, H., Hunichen, J., & Welte, D. (2020). Navigating the new era of influencer marketing: How to be successful on Instagram, TikTok, & Co. California management review, 63(1), 5-25. https://doi.org/10.1177/0008125620958166

Hughes, G., Shaw, S. E., & Greenhalgh, T. (2020). Rethinking integrated care: a systematic hermeneutic review of the literature on integrated care strategies and concepts. The Milbank Quarterly, 98(2), 446-492. https://doi.org/10.1111/1468-0009.12459

Jin, S. V., Muqaddam, A., & Ryu, E. (2019). Instafamous and social media influencer marketing. Marketing Intelligence & Planning, 37(5), 567-579. https://doi.org/10.1108/MIP-09-2018-0375

Karagür, Z., Becker, J. M., Klein, K., & Edeling, A. (2022). How, why, and when disclosure type matters for influencer marketing. International Journal of Research in Marketing, 39(2), 313-335. https://doi.org/10.1016/j.ijresmar.2021.09.006

Kim, D. Y., & Kim, H. Y. (2021). Trust me, trust me not: A nuanced view of influencer marketing on social media. Journal of Business Research, 134, 223-232. https://doi.org/10.1016/j.jbusres.2021.05.024

Kulikowski, K., & Sedlak, P. (2020). Can you buy work engagement? The relationship between pay, fringe benefits, financial bonuses and work engagement. Current Psychology, 39(1), 343-353. https://doi.org/10.1007/s12144-017-9768-4

Lamot, K. (2022). What the metrics say. The softening of news on the Facebook pages of mainstream media outlets. Digital Journalism, 10(4), 517-536. https://doi.org/10.1080/21670811.2021.1974917

Leban, M., & Voyer, B. G. (2020). Social media influencers versus traditional influencers: Roles and consequences for traditional marketing campaigns. In Influencer marketing (pp. 26-42). Routledge. https://doi.org/10.4324/9780429322501

Lemmens, A., & Gupta, S. (2020). Managing churn to maximize profits. Marketing Science, 39(5), 956-973. https://doi.org/10.1287/mksc.2020.1229

Leung, F. F., Gu, F. F., Li, Y., Zhang, J. Z., & Palmatier, R. W. (2022). Influencer marketing effectiveness. Journal of marketing, 86(6), 93-115. https://doi.org/10.1177/00222429221102889

Li, Y., & Xie, Y. (2020). Is a picture worth a thousand words? An empirical study of image content and social media engagement. Journal of marketing research, 57(1), 1-19. https://doi.org/10.1177/0022243719881113

Liu, H., & Jayawardhena, C. (2023). Reconceptualizing eWOM Communication: An Interactive Perspective. In The Palgrave Handbook of Interactive Marketing (pp. 547-570). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-031-14961-0_24

Lu, H. P., & Ho, H. C. (2020). Exploring the impact of gamification on users’ engagement for sustainable development: A case study in brand applications. Sustainability, 12(10), 4169. https://doi.org/10.3390/su12104169

Martínez-López, F. J., Anaya-Sánchez, R., Fernández Giordano, M., & Lopez-Lopez, D. (2020). Behind influencer marketing: key marketing decisions and their effects on followers’ responses. Journal of Marketing Management, 36(7-8), 579-607. https://doi.org/10.1080/0267257X.2020.1738525

Mencarelli, R., Chaney, D., & Pulh, M. (2020). Consumers’ brand heritage experience: between acceptance and resistance. Journal of Marketing Management, 36(1-2), 30-50. https://doi.org/10.1080/0267257X.2019.1692057

Nelson, J. L. (2020). The elusive engagement metric. In Measurable Journalism (pp. 140-156). Routledge. https://doi.org/10.4324/9780429347108

Ozanne, J. L., Davis, B., Murray, J. B., Grier, S., Benmecheddal, A., Downey, H., ... & Veer, E. (2017). Assessing the societal impact of research: The relational engagement approach. Journal of Public Policy & Marketing, 36(1), 1-14. https://doi.org/10.1509/jppm.14.121

Rohde, P., & Mau, G. (2021). “It’s selling like hotcakes”: deconstructing social media influencer marketing in long-form video content on youtube via social influence heuristics. European Journal of Marketing, 55(10), 2700-2734. https://doi.org/10.1108/EJM-06-2019-0530

Rubin, V. L. (2022). Manipulation in marketing, Advertising, propaganda, and public relations. In Misinformation and disinformation: Detecting Fakes with the eye and AI (pp. 157-205). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-030-95656-1_6

Rundin, K., & Colliander, J. (2021). Multifaceted influencers: Toward a new typology for influencer roles in advertising. Journal of Advertising, 50(5), 548-564. https://doi.org/10.1080/00913367.2021.1980471

Santiago, J. K., & Castelo, I. M. (2020). Digital influencers: An exploratory study of influencer marketing campaign process on instagram. Online Journal of Applied Knowledge Management (OJAKM), 8(2), 31-52. https://doi.org/10.36965/OJAKM.2020.8(2)31-52

Seedhouse, E. (2013). SpaceX: making commercial spaceflight a reality. Springer Science & Business Media. https://doi.org/10.1007/978-1-4614-5514-1

Suo, L., & Huang, Y. (2023). Brand Authenticity and Consumers’ Willingness to Recommend by Word-of-Mouth: The Mediating Effect of Brand Attachment. Journal of Community Development Research (Humanities and Social Sciences), 16(4), 73-90. https://doi.org/10.14456/jcdr-hs.2023.36

Surianto, M., Setiawan, M., Sumiati, S., & Sudjatno, S. (2020). Cause-related marketing campaigns and repurchase intentions: The mediating role of brand awareness, consumer attitude and corporate image. Management Science Letters, 10(14), 3235-3242. https://doi.org/10.5267/j.msl.2020.6.015

Trachuk, T., Vdovichena, O., Andriushchenko, M., Semenda, O., & Pashkevych, M. (2021). Branding and advertising on social networks: Current trends. International Journal of Computer Science & Network Security, 21(4), 178-185. https://doi.org/10.22937/IJCSNS.2021.21.4.22

Varadarajan, R., Welden, R. B., Arunachalam, S., Haenlein, M., & Gupta, S. (2022). Digital product innovations for the greater good and digital marketing innovations in communications and channels: Evolution, emerging issues, and future research directions. International Journal of Research in Marketing, 39(2), 482-501. https://doi.org/10.1016/j.ijresmar.2021.09.002

Wang, P., & Huang, Q. (2023). Digital influencers, social power and consumer engagement in social commerce. Internet Research, 33(1), 178-207. https://doi.org/10.1108/INTR-08-2020-0467

Wies, S., Bleier, A., & Edeling, A. (2023). Finding goldilocks influencers: How follower count drives social media engagement. Journal of Marketing, 87(3), 383-405. https://doi.org/10.1177/00222429221125131

Wongkitrungrueng, A., Dehouche, N., & Assarut, N. (2020). Live streaming commerce from the sellers’ perspective: implications for online relationship marketing. Journal of Marketing Management, 36(5-6), 488-518. https://doi.org/10.1080/0267257X.2020.1748895

Woodroof, P. J., Howie, K. M., Syrdal, H. A., & VanMeter, R. (2020). What’s done in the dark will be brought to the light: effects of influencer transparency on product efficacy and purchase intentions. Journal of Product & Brand Management, 29(5), 675-688. https://doi.org/10.1108/JPBM-05-2019-2362

Zhou, S., Barnes, L., McCormick, H., & Cano, M. B. (2021). Social media influencers’ narrative strategies to create eWOM: A theoretical contribution. International Journal of Information Management, 59, 102293. https://doi.org/10.1016/j.ijinfomgt.2020.102293

Downloads

Published

2023-06-21